What is people operations (people ops)?

People operations is the management and development of an organization’s workforce. Departing from traditional human resources, people operations employs a holistic approach, humanizing impersonal systems and processes to increase productivity and employee engagement.

Why is people operations important?

Digital innovation and the rise of hybrid working models have created an increasingly competitive, agile job market. It’s never been easier for dissatisfied team members to jump ship and relocate to another company—a phenomenon dubbed “the Great Resignation.” In response, more and more companies are turning to people operations in a bid to stand out from the crowd, attract and retain top talent, and get ahead of their competitors.

How do people operations improve company culture?

People operations teams create a culture and environment in which the company and the people who work there can thrive. They focus on people-centered strategies to tackle an ever-evolving, increasingly digitized workplace while fuelling business growth through its best asset: its people.

What are the main responsibilities of a people operations team?

The people operations team focuses on aligning organizational goals with the needs and experiences of its people.

How does people operations contribute to team member engagement and satisfaction?

People operations enhance engagement and satisfaction by creating a workplace that values and supports its team members. Initiatives like personalized career development plans, transparent communication, and programs that prioritize wellbeing create a sense of belonging and a happy workplace.

How can people operations support company culture and diversity initiatives?

People operations support company culture and diversity initiatives by contributing to and shaping an organization’s core values. They design and implement programs that promote inclusivity and belonging, such as unconscious bias training and diverse hiring practices. They also work in tandem with leadership to create a culture that values equity and respect, ensuring that diversity initiatives aren’t just policies but become a part of the company’s everyday operations.