What is workforce management?

Workforce management is the strategic organization of labor to achieve optimal productivity and company objectives.

Why is workforce management important?

Companies achieve their business goals most efficiently when they successfully manage their most important resource: their people. WFM helps organizations build a people management framework, including features to track leaves and absences, encourage team building, and monitor employee performance metrics.

Who should use workforce management?

Any organization, regardless of size and industry, can leverage workforce management to improve team productivity and satisfaction.

What can HR leaders do to enhance workforce management?

Maintaining a high level of workforce management demands constant attention and readiness to fine-tune the system. The following practices can help HR leaders organize and direct team members in a manner that’s beneficial to the company while promoting professional work performance:

What are workforce management tools?

Workforce management tools are industry-specific software designed to automate workforce management processes, including scheduling and deploying team members efficiently, managing people’s time, boosting productivity, and ensuring team members' satisfaction.

Is workforce management part of HR?

Yes, workforce management is a crucial part of HR. HR managers use workforce management to ensure team members are happy and satisfied at work while also maximizing productivity and output (ROI).

What is remote workforce management?

Remote workforce management combines technology, communication, and processes specifically designed for managing remote professionals and ensuring a productive remote workforce.

What is mobile workforce management?

Mobile Workforce Management (MWM) systems schedule, track, and analyze the performance of mobile teams that work in more than one office or travel frequently as part of their jobs.

What is workforce management in a call center?

Workforce management in a call center involves forecasting and budgeting to determine the right number of call agents with the desired skill set to be hired based on the workload.

What is contingent workforce management?

Contingent workforce management is a WFM strategy for hiring, managing, and monitoring the performance of non-permanent staff.

Why should HR leaders care about workforce management software?

Workforce management software removes a portion of the heavy work burden from HR professionals.

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