Customer Success

Implementation Manager

London Full time Posted on

About Us

Hibob is a vibrant, dynamic, happy place to work at. A start-up with an amazing culture, and bright and resourceful people in London, with head-quarter in Tel-Aviv. It is a cloud-based people management solution. The platform ‘bob’ brings work to life. bob offers a beautiful way for employees to show their true colours and connect with each other – putting a sense of belonging at the heart of any company culture

    • Disruptive SaaS Organisation
    • Series A funded $59M
    • Offices in Israel, US and UK

About You

You’ll be passionate about delivering a great customer experience to our users and be well versed in handling anything clients throw your way. A quick learner and serious about making an impact at an organisation set on becoming the number one player in the HCM space. The ideal candidate would be an experienced Project Manager looking to take the next step up in their career.

Responsibilities

  • Being the main point of contact for our clients from point of sale through to deployment
  • Identify and analyse project risks & dependencies on an ongoing basis
  • Analyse operational data and use it to constantly scale and find efficiencies in internal workstreams
  • Work cross-functionally with our Sales, Dev, Product, & Account teams
  • Gathering system requirements from customers pre-sale and assessing how best to configure the platform and provide guidance on best practices

Requirements

  • b2b (client facing) Project Management experience
  • Fluent in French – required
  • Strong understanding of SaaS and the technology industry
  • Ability to thrive under pressure
  • Experience implementing SaaS solutions
  • Strong negotiation skills needed to liaise with internal/external stakeholders
  • Excellent excel & data manipulation skills
  • Strong problem-solving skills and an ability to think outside of the box
  • Ability to interact with product development teams around delivery/roadmap

Nice to haves

  • Experience using Intercom, Salesforce, & web-based technologies
  • Strong interest in the Saas & technology sector
  • Experience or understanding of HR industry and practices

What we offer in return

You’ll be working in a fast-paced, high-growth SaaS environment with some of the biggest brands. We have an amazing team of people across the world who are all passionate about our product and making a better working world. Our UK office is located between Farringdon and Barbican & the area has more cafes, restaurants and pizza than you can shake a stick at. We’re currently working remotely, with some flexibility around coming into the office, and we’ll be operating with a hybrid model in future! We offer a competitive salary and stock options. You’ll be able to learn more about how startups operate and work closely with our global departments.