Customer Support

Customer Support Specialist

New York Full time Posted on

Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Customer Support Specialist to be the first line of support for customers using Hibob. Our goal is to delight our customers and provide an amazing experience to each and every customer during their interactions with Hibob. We are proud to say that we already have a world-class support function and we’re looking for a candidate who can provide a meaningful contribution and ensure its continued success.

What are we looking for?

We are looking for a motivated, energetic and coachable individual, seeking an opportunity that can lead to a customer success career at a high growth startup. You’ll be a highly motivated self-starter, capable of using your initiative and creativity to achieve goals.

Are you passionate about helping customers identify solutions to complex issues? Do you relish the challenge for finding out why something isn’t working and then diving deep to identify a root cause? Do you enjoy leading and presenting complex technical solutions to clients?

What will you do?

As a Technical Customer Support you will learn the inner workings of the product, help customers and serve as a technical expert on a number of wide-ranging topics. You will have the opportunity to serve as a focal point for client-facing technical issues and collaborate with other teams to delight clients by delivering technical solutions and providing best practices.

  • You will Act as the first point of contact for new and existing customers
  • Provide product education
  • Complete troubleshooting and escalate where necessary
  • Handle customer complaints raised via our live-chat tool
  • Proactively identify patterns and continually look for ways to improve the way the team works

What should you have?

  • You are a tech Savvy individual, resourceful and eager to learn and
  • You can communicate complex concepts in a clear and professional manner. Hebrew and English.
  • Additional language – advantage
  • Able to learn quickly and adapt to changes
  • You thrive in fast-paced, high-growth environments while working with a team.
  • You are a lifelong learner with insatiable curiosity.
  • You have a constant smile on your face and passionate about helping others
  • Experience in a SaaS customer support team – advantage
  • Experience using tools such as; Intercom, Slack, & Salesforce – advantage