Customer Success

Customer Support Executive

London Full time Posted on

About Us

Hibob is a vibrant, dynamic, happy place to work at. A start-up with an amazing culture, and bright and resourceful people in London, with head-quarter in Tel-Aviv. It is a cloud-based people management solution. The platform ‘bob’ brings work to life. bob offers a beautiful way for employees to show their true colours and connect with each other – putting a sense of belonging at the heart of any company culture

    • Disruptive SaaS Organisation
    • Series A funded $59M
    • Offices in Israel, US and UK

About You

We are looking for a driven, energetic and coachable individual, seeking an opportunity that can lead to a customer success career at a high growth startup. You’ll be a highly motivated self-starter, capable of using your initiative and creativity to achieve goals.

Position Summary

Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Customer Support Specialist to be the first line of support for customers using Hibob. Our goal is to delight our customers and provide an amazing experience to each and every customer during their interactions with Hibob. We are proud to say that we already have a world-class support function and we’re looking for a candidate who can provide a meaningful contribution and ensure its continued success. This would be an ideal position for a recent graduate looking to get into startups.

Responsibilities

  • Act as the first point of contact for new and existing customers
  • Provide product education
  • Complete troubleshooting and escalate where necessary
  • Handle customer complaints raised via our live-chat tool
  • Proactively identify patterns and continually look for ways to improve the way the team works

Requirements

  • Must have clear, effective written and verbal communication skills
  • Comfortable working in a fast-paced startup environment
  • Able to learn quickly and adapt to changes
  • Previous experience with Ms Excel
  • Loves speaking to customers
  • Positive attitude is a must

Nice to haves

  • Experience in a SaaS customer support team
  • Experience using tools such as; Intercom, Slack, & Salesforce

What we offer in return

Join the fastest growing HR start up in London. You’ll be working in a fast-paced, high-growth SaaS environment with some of the biggest brands. We have a great team of people who are all passionate about our product and making a better working world. We’re located between Farringdon and Barbican & the area has more cafes, restaurants and pizza than you can shake a stick at. We offer a competitive salary and stock options. You’ll be able to learn more about how startups operate and work closely with our Sales and Marketing teams.