Customer Success

Account Manager

Tel Aviv Full time Posted on

Hibob is a vibrant, dynamic, happy place to work at. A start-up with an amazing culture, and bright and resourceful people, at the heart of Tel-Aviv. It is a cloud-based people management solution. The platform ‘bob’ brings work to life. bob offers a beautiful way for employees to show their true colors and connect with each other – putting a sense of belonging at the heart of any company culture

About the position

  • We are looking for an experienced, energetic and positive CSM/ AM
  • You will have great interpersonal skills as well as a strong bias towards excellent client service
  • You will be analytical and high on organizational skills
  • You will have experience in customer success, implementation or service in a tech/SaaS based business and be able to relate to the fast paced data driven world.
  • You will have business acumen and be able to manage renewals and upsells conversations.

Responsibilities

  • Work closely with our customers with a constant smile on your face and with the drive to help them change their workplace and achieve their business goals.
  • Become a trusted advisor and ambassador of change in our customers’ workplace.
  • Become the customer advocate in Hibob, representing the customer to dev and product
  • Protect existing revenue streams, identify and neutralize competitive threats
  • Assess client health and develop strategies to mitigate churn
  • Meet net retention and CSAT/ NPS KPIs through data driven analysis, planning, and execution.
  • Build and execute an account specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions
  • Establish and maintain relationship executive, strategic account planning, internal advocacy.
  • Collaborate with our Product, Dev, Marketing and Sales team
  • Manage a bob of business: renewals and upsells

Requirements

  • At least 3 years SaaS account management or CSM experience
  • Tech Savvy with a passion to learn the products’ functionality
  • Advantage – HR or HRM background
  • Experience of accurately forecasting and hitting revenue targets
  • Desire to work in a fast-paced startup environment
  • Strong work ethic, integrity and desire to succeed
  • Executive project management skills and able to communicate effectively across the C-suite
  • Experience working with Salesforce & Web-based technologies
  • Advantage – experience with Intercom, Slack, Zendesk