Customer Success - Engineering Team Manager

New York | Customer Success | Full-time

Job Description

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 1500 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us 

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

**Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2-3 days a week (Tuesday - Thursday). We love collaborating and connecting with our team members in-person, and we hope you will too!**

As a Customer Success Engineering Team Manager you will be a part of our global Customer Success Engineering team. You will oversee our Engineers team, which resolves our customers' complex integration challenges and prioritizes fixes and roadmap asks with Development and Product. 

What will you do?

  • Provide best-in-class support to our customers
  • Own the team roadmap, milestones, and KPIs.
  • Lead cross-functional initiatives and collaboration with relevant departments.
  • Ensure team hands-on involvement is efficient and escalate accordingly 
  • Build and sustain productive relationships with internal stakeholders and collaborate to improve our continuous customer experience. 
  • Manage communication with cross-organization functions.
  • Promote and enforce support procedures and processes.
  • Create a culture of learning and development for the team to grow its skill sets and capabilities 
  • This role will report to the Head of Customer Success Engineering, who directly reports to the VP of Customer Success.

Base salaries for this role range from $165,000-$200,000 per year.

As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.

When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.

  • #LI-Hybrid


Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

  • Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent relevant experience
  • 5+ years of experience leading technical teams in B2B SaaS fast-growing companies.
  • Experience in leading a growing CS team in an exciting and fast-paced environment.
  • An embedded desire for efficiency and out-of-the-box thinking.
  • Excellent leadership managerial skills.
  • Team player– Ability to work as part of the company-wide department.
  • Ability to ask and answer meaningful, impactful questions and turn complex concepts into actionable recommendations.
  • Independent, fast learner, and excited about learning new technologies.
  • Proactive team player who desires to impact the interfaces, product, and customer experience.
  • Tech-savvy, with hands-on experience in logs and development code methodologies 

Nice to haves:

  • Knowledge of HR 
  • Experience/familiarity with the following: HTML/CSS, SQL, APIs
  • Experience using tools such as Slack, Salesforce, Asana, and Zendesk 
  • Proactive data-driven approach - spot recurring issues within our product and find the long-term solution that will address them
  • Excellent time management, prioritization, and sense of ownership skills

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

  • Stock options at a high-growth unicorn startup
  • 100% subsidized medical, dental, and vision coverage for employees
  • 401(k) with a 3% company match starting from Day 1
  • Work from home allowance to get your home office set up!
  • Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
  • Annual Headspace subscription and wellness benefits
  • Two social impact days per year for volunteering
  • Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
  • Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
  • Fun and frequent social events (in-person and virtual)
  • We love birthdays - take the day off and receive a special gift 

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!

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