Revenue Operations Manager, Customer Success

London | Customer Success | Full-time

Job Description

About Us 

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 2000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us 

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us. 

About the role

We’re looking for an energetic and positive CS Revenue Operations Manager to join our Customer Success Operations Team. Reporting to the Head of Customer Success Operations, this person will be responsible for managing and optimising the revenue operations process, from lead generation to customer expansion and retention for the Customer Success Department. They will work closely with the Customer Success and marketing teams to align efforts and use data and analytics to measure and improve performance with the common goal of increasing revenue growth from our existing customers.

You will work with stakeholders within the Customer Success team and cross-departmentally to gather/align on requirements, build/improve processes, manage stakeholders, and execute on the improvements to our Revenue Operations processes. The ideal candidate will have experience in revenue operations, strong analytical and problem-solving skills, and a deep understanding of sales processes and customer lifecycles.  including the sales process for already existing customers.  

Metrics that this role will be expected to track and impact:

  • Cost Per Acquisition
  • Gross Dollar Retention
  • Customer Lifetime Value
  • Renewal / Expansion Win Rate
  • Customer Churn Rate

You’ll be great in this position if you have strong project management skills & attention to detail, a love of tech, a technical background, are driven by data, implementing solutions / tools and love to stay curious.

If this describes you and are passionate about solving complex problems in a scale-up environment we would love to hear from you!


  • Manage and optimise the revenue operations process, from lead generation, to customer data and pipeline management, to customer acquisition and retention.
  • Work closely with the Customer Success and marketing teams to unify and align efforts and ensure a seamless customer experience
  • Support in building a holistic view of the revenue cycle, enabling organisations to identify areas for improvement and implement solutions to address them. 
  • Use data and analytics to measure and improve performance, including tracking key metrics such as lead conversion and retention rates
  • Collaborate with other departments, such as product and customer success, to identify inefficiencies and implement process improvements
  • Conduct market and customer research to understand the key customer profiles and identify opportunities for expansion
  • Identify and resolve challenges and issues within the revenue operations process
  • Provide training and support to team members on revenue operations best practices and tools
  • Contribute to the development and continuous improvement of the revenue operations process
  • Work cross-departmentally gathering requirements, developing solutions and implementing those solutions to close bottlenecks and improve our visibility & efficiency.


Critical for the Role…

  • Demonstrable experience in revenue operations or a related field
  • Strong analytical and problem-solving skills, with experience using data and analytics to improve performance
  • Familiarity with sales and marketing tools, such as customer relationship management systems
  • Knowledge of the sales process and the company’s target audience and goals
  • Strong project management skills, with the ability to prioritise and manage multiple tasks and projects
  • Excellent communication and collaboration skills, with the ability to work effectively with a team
  • Experience using the following tools: SalesForce - Building reports & dashboards; Excel or equivalent (Google Sheets)

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

  • Company share options plan - every employee can eventually become a shareHolder 
  • Cash allowance for health insurance
  • Annual vision allowance 
  • Perkbox membership
  • Annual Headspace subscription and wellness benefits
  • Travel support (cycle scheme and season ticket loans)
  • Hybrid working from day 1
  • Work from home allowance - to get your home office set up! 
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
  • 2 Social Impact days per year for volunteering
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • Pension scheme auto-enrolment from day 1
  • Fun company and team social events (locally and virtually with our global teams)
  • We love birthdays - take the day off and receive a special gift

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!

***Learn about our hybrid working model***


Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you. 

We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

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