Customer Experience Integration Engineer

London | Customer Success | Full-time

Job Description

About Us 

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us 

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

About You

Through expansion of the CS and PS Engineering team, we’re now looking for an experienced Integration expert to drive the success of handing complex cases and finding resolutions. You will be determined to help customers identify solutions to complex issues. Enjoy the challenge of finding out why something isn’t working and deep-diving to identify the root cause. The individual will also feel comfortable leading and presenting complex technical solutions to customers.

The Customer Experience Engineer is the internal point of contact for support teams handling complex cases and helping solve issues for customers. In parallel, the Customer Experience Engineer is responsible for documenting and sharing the insights of their findings to promote the “continuous learning” of CS teams.

You will learn the product's inner workings, help customers, and be a technical expert on various topics. You will have the opportunity to serve as a focal point for customers facing technical issues and collaborate with other teams.

Your duties will include the following:

  • Handle escalations cases quickly and efficiently
  • Investigate and report bugs to the R&D team
  • Create and update knowledge base articles used by the entire CS organization and other teams
  • Conduct training sessions for pods agents, including troubleshooting methodologies and past cases lessons learned
  • Act as a focal point for communication with the R&D and product teams
  • Act as a knowledge focal point within the Customer Success Specialist Team
  • Accompany new releases and ensure support agents are familiar with them and have the tools and knowledge to address related issues.
  • Leading technical escalations and post-mortem case studies



  • Professional experience in customer-facing roles (e.g., customer support, customer success, account management)
  • Experience in a SaaS customer support team
  • SQL experience for writing queries for database investigations 
  • Server logs' understanding and hands-on experience 
  • Data-driven, dashboards, and monitoring tools experience 
  • Escalation management skills
  • Tech-savvy personnel - being able to leverage the technology and automate time-consuming basic tasks


  • Knowledge of HR 
  • Experience/familiarity with the following: HTML/CSS, SQL, APIs
  • Experience using tools such as Slack, Salesforce, Asana, and Zendesk 
  • Proactive data-driven approach - spot recurring issues within our product and find the long-term solution that will address them
  • Excellent time management, prioritisation, and sense of ownership skills

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

  • Company share options plan - every employee can eventually become a shareHolder 
  • Cash allowance for health insurance
  • Annual vision allowance 
  • Annual Headspace subscription and wellness benefits
  • Travel support (cycle scheme and season ticket loans)
  • Hybrid working from day 1
  • Work from home allowance - to get your home office set up! 
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
  • 2 Social Impact days per year for volunteering
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • Pension scheme auto-enrolment from day 1
  • Fun company and team social events (locally and virtually with our global teams)
  • We love birthdays - take the day off and receive a special gift

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!

***Learn about HiBob's hybrid working model***


Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you. 

We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

Apply for this role