Senior Customer Success Engineer - ATS & WFP

London | Customer Success | Full-time

Job Description

About Us 

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us 

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms.

Come and join our dynamic Customer Success Engineering team as a Professional Services Engineer (PSE). We are expanding and seeking an experienced individual to be a subject matter expert for Applicant Tracking Systems (ATS) and Workforce Planning (WFP).

What will you do?

As a PSE, you will play a crucial role in guiding our enterprise clients through the implementation of the ATS and Workforce Planning (WFP), dealing with internal stakeholders as well as our external clients. You will be the primary point of contact for these clients, specialising in Bob's ATS and WFP modules within the CS department. In addition to this, you will be responsible for collaborating with Product and R&D teams on feature requests, and complex cases will be a key aspect of your role. You will also contribute to continuous learning within our Customer Success teams by documenting and sharing valuable insights.

Key Responsibilities:

  • Act the main knowledge expert of the ATS and WFP within the Customer Success Engineering Team
  • Efficiently handle product requirements and centralize and prioritize client needs
  • Maintain a strong and continuous interface with the Product team
  • Investigate and report bugs to our R&D team
  • Create and update knowledge base articles for our CS organization and other teams
  • Conduct training sessions for internal teams and clients
  • Manage and own the rollout of new product releases
  • Train CS teams on new features
  • Lead technical escalations
  • Act as a thought leader while contribute to the product road map, providing industry trends and best practices

Requirements

Essential:

  • Experience with ATS and WFP information systems 
  • Experience within HR department or HR Tech implementation
  • Proven experience in customer-facing roles
  • Excellent data manipulation skills
  • Exceptional analytical and problem-solving abilities
  • Proactive approach with the ability to work with the right sense of urgency

Advantage:

  • Excellent time management, prioritization, and ownership skills
  • Project management skills
  • Experience with tools like Slack, Salesforce and Asana

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

  • Company share options plan - every employee can eventually become a shareHolder 
  • Cash allowance for health insurance
  • Annual vision allowance 
  • Annual Headspace subscription and wellness benefits
  • Travel support (cycle scheme and season ticket loans)
  • Hybrid working from day 1
  • Work from home allowance - to get your home office set up! 
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
  • 2 Social Impact days per year for volunteering
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • Pension scheme auto-enrolment from day 1
  • Fun company and team social events (locally and virtually with our global teams)
  • We love birthdays - take the day off and receive a special gift

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!

***Learn about HiBob's hybrid working model***

BELONGING AT HIBOB

Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you. 

We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

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