Implementation Manager

London | Customer Success | Full-time

Job Description

About us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3200 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

The Professional Services team sits within the Customer Success department in HiBob. Within Professional Services we are responsible for providing consultation and enablement to HiBob customers. Supporting them through the implementation of HiBob to ensure they get the best out of the solution.

Our department mission statement is: 

“We are the catalyst for tangible value, by facilitating consultative knowledge sharing efficiently & authentically, driving customers and bob forward.”

Come and be you with us 

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

About You

We are looking for an experienced, energetic and positive Implementation Manager. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You are a quick learner and serious about making an impact.

What will you do? 

You will lead implementation projects, align client needs with the platform capabilities, drive client value and work directly with clients to ensure deliverables fall within the applicable scope and timelines

  • Be the main point of contact for our clients from point of sale through to deployment
  • Gather system requirements and business objectives from customers
  • Assess how best to configure the platform and provide guidance on best practices and successful deployment
  • Identify and analyze project risks & dependencies on an ongoing basis
  • Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams
  • Work cross-functionally with our Sales, CS Engineers, Product & Account teams
  • Maintain detailed project plans to communicate project status both internally & externally
  • Perform risk management to minimize project risks
  • Report and escalate to management as needed when project time deadlines become at-risk


You’ll be great for this role if you have:

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us. Learning and Development is at the heart of HiBob, so don’t exclude yourself if you don’t tick off all of the below items which are desirable, but not essential to have from day one.

  • Proven experience as an Implementation Manager/Project Manager and/or CSM (3 years)
  • Strong understanding of SaaS and the technology industry 
  • Knowledge of HR - highly regarded
  • Experience in project management 
  • Strong problem-solving skills and an ability to think outside of the box 
  • Ability to interact with product specialists and development teams around delivery/roadmap 
  • A can-do approach with the ability to thrive under pressure 
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills 
  • Solid organizational skills including attention to detail and multitasking skills 
  • A passion to learn the Bob product and tech-savviness
  • A desire to work in a fast-paced startup environment 
  • A strong work ethic, integrity and desire to succeed 

Nice to have:

  • Experience working with Salesforce & Web-based technologies 
  • Experience with Asana, Slack, Quip, Zendesk.  

Why work with us

At Hibob we are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in Farringdon, London. Learn about our hybrid working model.

  • Company share options plan - every employee can eventually become a shareHolder 
  • Cash allowance for health insurance
  • Annual vision allowance 
  • Annual Headspace subscription and wellness benefits
  • Travel support (cycle scheme and season ticket loans)
  • Hybrid working from day 1
  • Work from home allowance - to get your home office set up! 
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
  • 2 Social Impact days per year for volunteering
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • Pension scheme auto-enrolment from day 1
  • Fun company and team social events (locally and virtually with our global teams)
  • We love birthdays - take the day off and receive a special gift


Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we’re committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.

We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).

Please contact us if you’d like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you. 

We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.

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