Implementation Manager - DACH

London | Customer Success | Full-time

Job Description

About HiBob

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 1500 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us 

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

Learn more about the amazing CS Department at the following link.

About You

You’ll be passionate about delivering a great customer experience to our users and be well versed in handling anything clients throw your way. A quick learner and serious about making an impact at an organisation set on becoming the number one player in the HCM space. The ideal candidate would be an experienced Project Manager looking to take the next step up in their career.

What will you do? 

  • Being the main point of contact for our clients from point of sale through to deployment
  • Identify and analyse project risks & dependencies on an ongoing basis
  • Analyse operational data and use it to constantly scale and find efficiencies in internal work streams
  • Work cross-functionally with our Sales, Dev, Product, & Account teams
  • Gathering system requirements from customers pre-sale and assessing how best to configure the platform and provide guidance on best practices

Requirements

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

  • A proven experience of at least 2 years as an Implementation Manager and/or CSM
  • Strong understanding of SaaS and the technology industry
  • Knowledge of HR - highly regarded
  • Experience in project management
  • Strong negotiation skills needed to liaise with internal/external stakeholders
  • Excellent excel & data manipulation skills
  • Strong problem-solving skills and an ability to think outside of the box
  • Ability to interact with product development teams around delivery/roadmap
  • A can-do approach with the ability to thrive under pressure
  • Fluency in German, additional regional languages a huge bonus!

Nice to have:

  • Experience using Intercom, Salesforce, & web-based technologies
  • Strong interest in the technology sector

Join our village

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

  • Company share options plan - every employee can eventually become a shareHolder 
  • Cash allowance for health insurance
  • Annual vision allowance 
  • Perkbox membership
  • Annual Headspace subscription and wellness benefits
  • Travel support (cycle scheme and season ticket loans)
  • Hybrid working from day 1
  • Work from home allowance - to get your home office set up! 
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • 2 Social Impact days per year for volunteering
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • Pension scheme auto-enrolment from day 1
  • Fun company and team social events (locally and virtually with our global teams)
  • We love birthdays - take the day off and receive a special gift

If this sounds like something you’ve been looking for, we’d love to have you. Come on, join our village!

***Learn about our hybrid working model***

Apply for this role