IT Support Specialist

London | IT | Full-time

Job Description

About Us

HiBob was founded to modernise HR tech. HiBob's intuitive and data-driven platform, Bob, was built for the way people work today: globally, remotely, and collaboratively. 

Since its launch in late 2015, Bob has achieved consecutive triple-digit year-over-year growth, and become the HRIS of choice for more than 1,500 modern, midsize and multinational companies who understand that a powerful, agile HR tech suite is mission-critical and a key driver of organisational success. We support fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and Vayne.

  • Disruptive SaaS Organisation 
  • Series C funded $274 M 
  • HiBob is a vibrant, dynamic, happy place to work. A start-up with an amazing culture, and bright and resourceful people in London, Amsterdam, New York, Sydney, and Tel Aviv. 

 

About the role 

We are looking for a talented IT Support Specialist to join our IT department. This is a great opportunity to be the ‘go to’ person in the UK for all things IT and supporting our teams. (we mainly work with Macs)

What Will You Do:

  • Respond to users requests and issues related to workstation hardware and software, network connectivity, audio / video and web conferencing systems
  • Perform account administration, software installation, and other routine activities
  • Install and manage Windows and MacOS systems
  • Support with corporate cloud services such as Okta, G Suite, Jamf, Zoom, Zendesk, Office 365 and more
  • Manage and support corporate services, such as printers, network, and conferencing rooms
  • Manage the Onboarding / Off-boarding processes
  • Work on technological challenging projects

Requirements

  • 1-2 years of experience as an IT help desk technician from a SaaS company
  • Experience performing Tier 1, 2 troubleshooting
  • Experience with Windows and Apple macOS
  • Ability to diagnose and resolve basic technical issues
  • Self-motivated and self-directed – with the ability to take a task and run with it through completion
  • Customer-oriented and cool-tempered

***Learn about our hybrid working model***

Why work with us

At HiBob we are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make Bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in Farringdon, London.

  • Company share options plan - every employee can eventually become a shareHolder 
  • Cash allowance for health insurance
  • Annual vision allowance 
  • Perkbox membership
  • Annual Headspace subscription and wellness benefits
  • Travel support (cycle scheme and season ticket loans)
  • Hybrid working from day 1
  • Work from home allowance - to get your home office set up! 
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
  • 2 Social Impact days per year for volunteering
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • Pension scheme auto-enrolment from day 1
  • Fun company and team social events (locally and virtually with our global teams)
  • We love birthdays - take the day off and receive a special gift

 

#Okta #Jamf #Gsuite #AV #helpdesk #Security #SaaS

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