Customer Experience Specialist

Tel Aviv | Customer Success | Full-time

Job Description

About Hibob

Hibob is a cloud-based people management solution. The platform ‘bob’ brings work to life. bob offers a beautiful way for employees to show their true colors and connect with each other – putting a sense of belonging at the heart of any company culture. Hibob is a vibrant, dynamic, happy place to work at. A start-up with an amazing culture, and bright and resourceful people in several locations around the globe.

● Disruptive SaaS Organisation 

● Series C funded $274 M 

● Offices in New York, London, Tel-Aviv, Amsterdam and Australia

About the CS team

Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Customer Support Specialist to be the first line of support for customers using bob. Our goal is to delight our customers and provide an amazing experience to each and every customer during their interactions with Hibob. We are proud to say that we already have a world-class support function and we’re looking for a candidate who can provide a meaningful contribution and ensure its continued success.

About You

We are looking for a motivated, energetic, and coachable individual, seeking an opportunity that can lead to a customer success career at a high-growth startup. You’ll be a highly motivated self-starter, capable of using your initiative and creativity to achieve goals. Are you passionate about helping customers identify solutions to complex issues? Do you relish the challenge of finding out why something isn’t working and then diving deep to identify a root cause? Do you enjoy leading and presenting complex technical solutions to clients?

What will you do?

 As a Technical Customer Support, you will learn the inner workings of the product, help customers and serve as a technical expert on a number of wide-ranging topics. You will have the opportunity to serve as a focal point for clients facing technical issues and collaborate with other teams to delight clients by delivering technical solutions and providing best practices. 

  • You will Act as the first point of contact for new and existing customers
  • Provide product education
  • Complete troubleshooting and escalate where necessary
  • Handle customer complaints raised via our live-chat tool
  • Proactively identify patterns and continually look for ways to improve the way the team works

Requirements

You’ll be great for this role if you have

  • 1-2 years of experience in a SaaS customer support team
  • Experience using tools such as; Intercom, Slack, & Salesforce - advantage
  • You are a tech Savvy individual, resourceful and eager to learn and 
  • You can communicate complex concepts in a clear and professional manner. Hebrew and English.
  • Able to learn quickly and adapt to changes
  • You thrive in a fast-paced, high-growth environment while working with a team
  • You are a lifelong learner with insatiable curiosity.
  • You have a constant smile on your face and are passionate about helping others  

Why work with us

At Hibob we are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a vibrant and fun office located in central Tel Aviv.

  • Company share options plan
  • We have a flexible hybrid working model 
  • Work from home allowance- to get your home office set up!
  • Payment for sick leave from the first day 
  • 2 Social Impact days per year for volunteering
  • Annual Headspace subscription and wellness benefits 
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • 10 bis or cibus/wolt- you get to pick!
  • Transportation allowance 
  • Dog-friendly 
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Fun company and team social events (locally and virtually with our global teams)
  • Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter

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