About Us
Bob is an all-in-one people management platform. We believe that successful businesses around the
world have one thing in common: good people who feel valued. The platform offers a beautiful way for
employees to show their true colors and connect with each other – putting a sense of belonging at the
heart of any company culture.
About You
We are looking for a driven, energetic and coachable individual, seeking an opportunity that can lead to a
customer success career at a high growth start-up. You’ll be a highly motivated self-starter, capable of
using your initiative and creativity to achieve goals and to deliver a great customer experience to our
clients.
Why Customer Support?
Our team is growing as our customer base is expanding fast. We are looking to
hire an enthusiastic Customer Support Specialist to be the first line of support for
customers using Hibob. Our goal is to delight our customers and provide an
amazing experience to each and every customer during their interactions with
Hibob. We are proud to say that we already have a world-class support function
and we’re looking for a candidate who can provide a meaningful contribution and
ensure its continued success.
What are we looking for?
We are looking for a motivated, energetic and coachable individual, seeking an
opportunity that can lead to a customer success career at a high growth startup.
You’ll be a highly motivated self-starter, capable of using your initiative and
creativity to achieve goals.
Are you passionate about helping customers identify solutions to complex
issues? Do you relish the challenge for finding out why something isn’t working
and then diving deep to identify a root cause? Do you enjoy leading and
presenting complex technical solutions to clients?
Position Summary
Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic
Customer Support Specialist to be the first line of support for customers using Hibob. Our goal is to
delight our customers and provide an amazing experience to each and every customer during their
interactions with Hibob. We are proud to say that we already have a world-class support function and
we’re looking for a candidate who can provide a meaningful contribution and ensure its continued
success.
Responsibilities
● Respond to customer queries in a timely and accurate way via our support chat system
● Identify customer needs and help customers use specific features
● Analyze, troubleshoot and report product bugs and missing functionalities to the product team
● Learn and provide product education to clients
● Proactively identify patterns and continually look for ways to improve the way the support team
works
● Help design client engagement materials and videos to support Bob clients
● Fluent Spanish
● BA/BS degree or relevant diploma
● Experience in customer support
● Experience using help desk software and remote support tools
● Must have clear, effective written and verbal communication skills
● Desire to work in a fast-paced ever-changing start-up environment
● Strong work ethic and the ability to learn quickly and adapt to changes
● Multi-tasking abilities
● Patience when handling tough cases
Bonus Points
● Experience in a SaaS customer support team
● Experience using tools such as; Intercom, Slack, Guru, Zoom
● Knowledge of HR and the HR tech space
● Familiarity with the HR industry is a plus