VP CS Operations

Tel Aviv | Customer Success

Job Description

About Hibob

HiBob was founded to modernize HR tech. Hibob's intuitive and data-driven platform, bob, was built for the way people work today: globally, remotely, and collaboratively.

Since its launch in late 2015, Hibob has achieved consecutive triple-digit year-over-year growth and become the people management platform of choice for more than 2,000 modern, midsize and multinational companies who understand that a powerful, agile HR tech suite is mission-critical and a key driver of organizational success. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon bob to help HR and managers connect, engage, develop, and retain top talent.

 ● Disruptive SaaS Organisation 

● Series C funded $274 M 

● Offices in New York, London, Tel-Aviv, Amsterdam and Australia

About You

HiBob is looking for a seasoned and inspiring leader to lead our Customer Success Operations teams. This person will oversee 3 different functions: Operation, Analytics and Enablement.

As a VP of Customer Success operations team, you will play a key role in driving the customer success department goals, business impact, and revenue expansion by ensuring efficiency while scaling, data-driven decision making, enablement, and automation. 

***This person will report to the Chief Customer Officer. 

About the role

  • Manage, mentor, and grow a talented direct team of leaders and lead an excellent and dedicated team
  • Partner with Global Professional Services leadership in delivering strategic projects that enable the business to execute its highest priority initiatives
  • Define, plan, lead, and drive strategic and operational programs to successful completion
  • Serve as the connection across cross-functional teams (including Sales, Product Management, Marketing, Business Development, and other internal groups, etc.), and facilitate collaboration towards achieving common goals and outcomes
  • Ensure customer lifetime value by facilitating the customer journey; develop programs to improve business results by helping drive business value to our customers
  • Architect the customer success organization and solutions to leverage and scale in support of our global vision, including striking the right balance for the services and support offered to our broad range of customer segments
  • Work closely with business stakeholders, such as regional leaders, sales teams, marketing, and partner development, to define goals and leverage our products and services to achieve them

Requirements

What you should have:

  • A genuine passion for customer success, data-driven strategy, and flawless execution
  • 7+ years of experience in a Customer Success leadership role in a mid-enterprise SaaS and/or Strategy & Ops technology company
  • Experience leading large cross-functional teams through change management programs
  • A strong vision & operational knowledge for the customer experience, customer support & customer success workflows
  • Experience collaborating with senior leadership in the company to execute business strategies
  • Excellent communication and analytical skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
  • A record of developing and mentoring great talent, leaders, and leaders of leaders, building and motivating high-achieving teams
  • Experience with Tableau and Salesforce reporting and dashboards
  • Empathy, humility, and listening skills

 Bonus Points:

  • HRTech Passion, experience in the HR Technology space
  • Being introduced by an HiBob team member!



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