Hibob was founded to modernise HR tech. Hibob's intuitive and data-driven platform, bob, was built for the way people work today: globally, remotely, and collaboratively.
Since its launch in late 2015, bob has achieved consecutive triple-digit year-over-year growth, and become the HRIS of choice for more than 1,500 modern, midsize and multinational companies who understand that a powerful, agile HR tech suite is mission-critical and a key driver of organisational success. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon bob to help HR and managers connect, engage, develop, and retain top talent.
Learn more about the amazing CS Department in the following link.
About the role
We’re looking for an energetic and positive Customer Success Analyst to join our Customer Success Operations Team. This is a business-critical team, working closely with our Head of Customer Success Operations to the surface and present insights from our data to predict & prescribe solutions across the CS function to mitigate churn, drive new ARR, and improve overall efficiency. You will work with various stakeholders within the Customer Success team and cross-departmentally to gather requirements, define solutions and execute on those solutions.
While collecting data to build dashboards and reports is a part of the role we are looking for someone who loves unlocking the potential of our current data and new data. Working with the Head of CS Operations you will assist in improving the flow of data across our CS tools while also measuring, analyzing, and using this data to suggest actionable insights. A Customer Success Analyst knows how information flows and who needs what information while providing the story of the data to find untapped value.
We are looking for an analyst with a customer-centric mindset and empathy for the people behind the numbers while continuing to stay curious about what lies in the data.
Key projects you will work on:
Advantage if you have the following
***Learn about our hybrid working model***
Why work with us
At Hibob we are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in Farringdon, London.