Head of CS Enablement

Tel Aviv | Customer Success | Full-time

Job Description

About Us 

Hibob was founded to modernize HR tech. Hibob's intuitive and data-driven platform, bob, was built for the way people work today: globally, remotely, and collaboratively. 

Since its launch in late 2015, bob has achieved consecutive triple-digit year-over-year growth, and become the HRIS of choice for more than 1,500 modern, midsize and multinational companies who understand that a powerful, agile HR tech suite is mission-critical and a key driver of organizational success. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon bob to help HR and managers connect, engage, develop, and retain top talent.

● Disruptive SaaS Organisation 

● Series C funded $274 M 

● Offices in New York, London, Tel-Aviv, Amsterdam and Australia

Learn more about the amazing CS Department in the following link.

About The Position

We are seeking a passionate CS/Revenue Enablement leader to help our team deliver on our CS vision, while we are scaling super fast. 

The Head of CS Enablement will be crafting programs that accelerate the growth, overall effectiveness, and efficiency of our CS teams around the globe.

In this role, you will design the core enablement program for scale across of all CS departments: PS, CX, and CSMs, as well as collaborate with our Product Education team to build a robust plan that will easily be tailored to each individual by department, role, and region. You will be a natural collaborator and a go-getter to build programs and engage the multiple functions to support and collaborate with at scale.

You Will:

  • Lead and manage the CS enablement team and strategy to align with department goals and vision. 
  • Build strong relationships and collaborate with CS Management, Sales Enablement, CS Operations, Product Marketing, and others to achieve your goals. 
  • Lead the development, adoption, and maintenance of the enablement programs and content to support scale
  • Responsible for tracking, analyzing, and reporting the success of CS enablement programs, content usage, and CS results
  • Own the enablement content creation and enablement sessions for the enablement programs
  • Define roles and responsibilities with key stakeholders to maintain and own the content. 

Requirements

  • 2+ years of experience in building and leading Sales/CS enablement in B2B SaaS at scale - required
  • 1+ experience in Customer Success roles
  • Results-Oriented: Deliver committed results in a fast-paced, high-growth working environment; 
  • Focused, disciplined, and self-directed in recognizing opportunities that deliver results; acts with a sense of urgency, embracing high-value stretch over safe goals; holds oneself accountable for contribution goals
  • Collaborator: Cultivates and leverages productive, collaborative relationships to deliver results; creates constructive dialogue by balancing inquiry and advocacy
  • Innovation: Brings new ideas and initiatives that generate value, thinks independently; builds support for new ways through the personal excitement they exhibit; is willing to take risks and persists in the face of deadlines; hard to discourage
  • Communication: Excellent verbal and written communication skills; great presentation skills; you need to be compelling, engaging, and captivating
  • Detail-oriented with exceptional organizational, documentation, and time-management skills
  • Hands-on experience with CS and Project management tools (e.g. Salesforce, Tableau, Asana, Highspot )- preferred
  • Experience in content development and/or instructional design - preferred

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