Sr Customer Success Manager

New York | Customer Success | Full-time

Job Description

About Us

Hibob was founded to modernize HR tech. Hibob's intuitive and data-driven platform, bob, was built for the way people work today: globally, remotely, and collaboratively. 

● Disruptive SaaS Organization 

● Series C funded $274 M 

● Offices in New York, London, Tel-Aviv, Amsterdam and Australia

Learn more on our amazing Customer Success team here: link 

About You

We are looking for an experienced, energetic, and positive Customer Success Manager. You will have great interpersonal skills as well as a strong bias towards excellent client service. You are eager to create value for our customers and expand their business with bob, and have the ability to establish a business relationship with C-levels, and negotiate renewals and upsells. You will be analytical and have great organizational skills. You will have experience in customer success or account management & customer service in a SaaS-based business.

What will you do?

  • Implement the onboarding of each of your clients (Mid-market and enterprise)
  • Optimize and make sure the client is using bob according to our best-practices
  • Make sure customer gets value from bob
  • Build and execute an account-specific relationship framework inclusive of regularly       scheduled status calls, quarterly business reviews, account documentation, reference   management, and account planning sessions  
  • Manage a portfolio of accounts with a focus on renewals and upsells conversations
  • Work closely with our customers with the drive to help them change their workplace and   achieve their business goals
  • Become the customer advocate in Hibob, collaborating with our Product, Development,   Marketing, and Sales teams
  • Protect existing revenue streams, identify opportunities and risks.
  • Assess client health and develop strategies to mitigate churn
  • Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning, and execution
  • Establish and maintain relationships with key stakeholders, strategic account planning and   promote internal advocacy
  • Conduct QBRs with executives 


You’ll be great for this role if you have

  • At 2 years SaaS account management or CSM experience
  • A passion to learn the products’ functionality, and you’re tech-savvy
  • An HR or HRM background - advantage
  • Experience in accurately forecasting and hitting revenue targets
  • A desire to work in a fast-paced startup environment
  • A strong work ethic, integrity, and desire to succeed
  • Executive project management skills and ability to manage to onboard and communicate effectively across the C-suite
  • Experience working with Salesforce & Web-based technologies
  • Experience with Intercom, Slack, Quicksight, Zendesk, Airtable - advantage

***Our employees work hybrid

Why Work With Us

At Hibob we are committed to creating an excellent employee experience. Our bobbers, culture, and additional benefits all make bob a great place to work. Come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in NYC and remote bobbers coast to coast.

  • Stock options at a high-growth unicorn startup
  • 100% subsidized medical, dental, and vision coverage for employees
  • 401(k) with a 3% company match starting from Day 1
  • Hybrid working model for bobbers in the NY metro area
  • Work from home allowance to get your home office set up!
  • Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
  • Annual Headspace subscription and wellness benefits
  • Two social impact days per year for volunteering
  • Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
  • Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
  • Fun and frequent social events (in-person and virtual)
  • We love birthdays - take the day off and receive a special gift 
  • Dog-friendly office

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