About Us
Hibob was founded to modernize HR tech. Hibob's intuitive and data-driven platform, bob, was built for the way people work today: globally, remotely, and collaboratively.
● Disruptive SaaS Organization
● Series C funded $274 M
● Offices in New York, London, Tel-Aviv, Amsterdam and Australia
Learn more on our amazing Customer Success team here: link
About You
We are looking for an experienced, energetic, and positive Customer Success Manager. You will have great interpersonal skills as well as a strong bias towards excellent client service. You are eager to create value for our customers and expand their business with bob, and have the ability to establish a business relationship with C-levels, and negotiate renewals and upsells. You will be analytical and have great organizational skills. You will have experience in customer success or account management & customer service in a SaaS-based business.
What will you do?
- Implement the onboarding of each of your clients (Mid-market and enterprise)
- Optimize and make sure the client is using bob according to our best-practices
- Make sure customer gets value from bob
- Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions
- Manage a portfolio of accounts with a focus on renewals and upsells conversations
- Work closely with our customers with the drive to help them change their workplace and achieve their business goals
- Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing, and Sales teams
- Protect existing revenue streams, identify opportunities and risks.
- Assess client health and develop strategies to mitigate churn
- Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning, and execution
- Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy
- Conduct QBRs with executives
You’ll be great for this role if you have
- At 2 years SaaS account management or CSM experience
- A passion to learn the products’ functionality, and you’re tech-savvy
- An HR or HRM background - advantage
- Experience in accurately forecasting and hitting revenue targets
- A desire to work in a fast-paced startup environment
- A strong work ethic, integrity, and desire to succeed
- Executive project management skills and ability to manage to onboard and communicate effectively across the C-suite
- Experience working with Salesforce & Web-based technologies
- Experience with Intercom, Slack, Quicksight, Zendesk, Airtable - advantage
***Our employees work hybrid
Why Work With Us
At Hibob we are committed to creating an excellent employee experience. Our bobbers, culture, and additional benefits all make bob a great place to work. Come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in NYC and remote bobbers coast to coast.
- Stock options at a high-growth unicorn startup
- 100% subsidized medical, dental, and vision coverage for employees
- 401(k) with a 3% company match starting from Day 1
- Hybrid working model for bobbers in the NY metro area
- Work from home allowance to get your home office set up!
- Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
- Annual Headspace subscription and wellness benefits
- Two social impact days per year for volunteering
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
- Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus
- Fun and frequent social events (in-person and virtual)
- We love birthdays - take the day off and receive a special gift
- Dog-friendly office
