Implementation Manager Team Leader

Tel Aviv | Customer Success | Full-time

Job Description

About Hibob

Hibob was founded to modernize HR tech. Hibob's intuitive and data-driven platform, bob, was built for the way people work today: globally, remotely, and collaboratively.

Since its launch in late 2015, bob has achieved consecutive triple-digit year-over-year growth, and become the HRIS of choice for more than 1,500 modern, midsize and multinational companies who understand that a powerful, agile HR tech suite is mission-critical and a key driver of organizational success. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon bob to help HR and managers connect, engage, develop, and retain top talent.

● Disruptive SaaS Organisation 

● Series C funded $274 M 

● Offices in New York, London, Tel-Aviv, Amsterdam, and Australia

Learn more about the amazing CS Department at the following link.

About You

You are an experienced delivery manager, a quick learner, and serious about making an impact at an organization set on becoming the number one player in the HCM space. You enjoy working in a versatile environment, managing project manager, and being a mentor for a team of Implementation Managers

What will you do? 

  • Manage a group of Implementation Managers targeting large customers (1k employees and above)
  • Mentor a team of Implementation Managers on having business and KPIs discussions
  • Build onboarding processes suited for large customers and internal escalation processes
  • Work closely with our sales team on presenting our enterprise onboarding offering to prospects
  • Tailor scope to requirements
  • Maintain and own pricing calculator
  • Manage escalations


You’ll be great for this role if you have:

  • Management experience of at least 3 years managing customer-facing teams
  • Strong understanding of SaaS and the technology industry
  • Strong relationship building skills with client c-level executives
  • 3 years experience in project management
  • Strong prioritization skills
  • A can-do approach with the ability to thrive under pressure

Nice to have:

  • Strong interest in the technology sector
  • Knowledge of HR - highly regarded

Why work with us

At Hibob we are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a vibrant and fun office located in central Tel Aviv.

  • Company share options plan
  • We have a flexible hybrid working model 
  • Work from home allowance- to get your home office set up!
  • Payment for sick leave from the first day 
  • 2 Social Impact days per year for volunteering
  • Annual Headspace subscription and wellness benefits 
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • 10 bis or cibus/wolt- you get to pick!
  • Transportation allowance 
  • Dog-friendly 
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Fun company and team social events (locally and virtually with our global teams)
  • Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter

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