Implementation Manager - Strategic Accounts

London | Customer Success | Full-time

Job Description

About HiBob

Hibob was founded to modernise HR tech. Hibob's intuitive and data-driven platform, bob, was built for the way people work today: globally, remotely, and collaboratively.

Since its launch in late 2015, bob has achieved consecutive triple-digit year-over-year growth, and become the HRIS of choice for more than 1,500 modern, midsize and multinational companies who understand that a powerful, agile HR tech suite is mission-critical and a key driver of organisational success. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon bob to help HR and managers connect, engage, develop, and retain top talent.

  • Disruptive SaaS Organisation 
  • Series C funded $274 M 
  • Offices in New York, London, Tel-Aviv, Amsterdam and Australia

Learn more about the amazing CS Department in the following link.

About You

You’ll be passionate about delivering a great customer experience to our users and be well versed in handling anything clients throw your way. A quick learner and serious about making an impact at an organisation set on becoming the number one player in the HCM space. The ideal candidate would be an experienced Project Manager looking to take the next step up in their career.

What will you do?

  • Act as the main point of contact for our clients from point of sale through to deployment
  • Lead business and technical discovery conversations to scope and map client requirements and understand their business needs
  • Assess each customer’s business requirements and adapt your advice on how best to configure the platform for them to realise value quickly
  • Build and own the project plan, outlining timelines, tasks, deliverables, and dependencies,
  • Conduct on-site or virtual enablement workshops with customers to facilitate knowledge sharing - customers should leave implementation as Bob experts, able to make any iterations to Bob as their business needs change
  • Identify and analyse project risks & dependencies on an ongoing basis and build a risk mitigation plan
  • Work cross-functionally with our Sales, Dev, Product, & Account teams to manage project scope, gather product feedback, raise feature requests and facilitate a 360 feedback loop between the customer and Hibob internally
  • Analyse operational data and use it to constantly scale and find efficiencies in internal work streams


You’ll be great for this role if you have:

  • A proven experience of at least 3 years as an Implementation Manager and/or CSM
  • Strong understanding of SaaS and the technology industry
  • Knowledge of HR - highly regarded
  • Strong project management skills
  • Strong negotiation skills needed to liaise with internal/external stakeholders
  • Outstanding communication and organisation skills.
  • Excellent excel & data manipulation skills
  • Strong problem-solving skills and an ability to think outside of the box
  • Ability to interact with product development teams around delivery/roadmap
  • A can-do approach with the ability to thrive under pressure

***Learn about our hybrid working model***

Why work with us

At Hibob we are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a beautiful office located in Farringdon, London.

  • Company share options plan - every employee can eventually become a shareHolder 
  • Cash allowance for health insurance
  • Annual vision allowance 
  • Perkbox membership
  • Annual Headspace subscription and wellness benefits
  • Travel support (cycle scheme and season ticket loans)
  • Hybrid working from day 1
  • Work from home allowance - to get your home office set up! 
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
  • 2 Social Impact days per year for volunteering
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • Pension scheme auto-enrolment from day 1
  • Fun company and team social events (locally and virtually with our global teams)
  • We love birthdays - take the day off and receive a special gift

Apply for this role