Customer Success Manager

Tel Aviv | Customer Success | Full-time

Job Description

About Hibob

Hibob is a cloud-based people management solution. The platform ‘bob’ brings work to life. bob offers a beautiful way for employees to show their true colors and connect with each other – putting a sense of belonging at the heart of any company culture. Hibob is a vibrant, dynamic, happy place to work at. A start-up with an amazing culture, and bright and resourceful people in London, New-York, and Tel-Aviv.

About You

Passionate about delivering a great customer experience to our users and be well versed in handling anything clients throw your way. A positive and energetic person with the hunger to grow business and making an impact at an organization set on becoming the number one player in the HCM space. The ideal candidate would be experienced in Account Management & Customer Service in a Tech/SaaS-based business. 


What will you do? 

  • Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions 
  • Manage a portfolio of accounts with a focus on renewals and upsells conversations 
  • Work closely with our customers with the drive to help them change their workplace and achieve their business goals 
  • Become a trusted advisor and ambassador of change in our customers’ workplace. 
  • Become the customer advocate in Hibob, collaborating with our Product, Development, Marketing and Sales teams 
  • Protect existing revenue streams, identify opportunities and risks. 
  • Assess client health and develop strategies to mitigate churn 
  • Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution 
  • Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy 

Requirements

You’ll be great for this role if you have.. 

● At least 3 years SaaS account management or CSM experience 

● A passion to learn the products’ functionality, and you’re tech-savvy 

● An HR or HRM background - advantage 

● Experience of accurately forecasting and hitting revenue targets 

● A desire to work in a fast-paced startup environment 

● A strong work ethic, integrity and desire to succeed 

● Executive project management skills and able to communicate effectively across the C-suite 

● Experience working with Salesforce & Web-based technologies 

● Experience with Intercom, Slack, Quicksight, Zendesk, Asana - advantage 

Why work with us

At Hibob we are committed to creating an excellent employee experience. Our employees, culture, and additional benefits all make bob a great place to work, come join us! We offer a competitive compensation package that includes salary, benefits, and pre-IPO equity. We have a vibrant and fun office located in central Tel Aviv.

  • Company share options plan
  • We have a flexible hybrid working model 
  • Work from home allowance- to get your home office set up!
  • Payment for sick leave from the first day 
  • 2 Social Impact days per year for volunteering
  • Annual Headspace subscription and wellness benefits 
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • 10 bis or cibus/wolt- you get to pick!
  • Transportation allowance 
  • Dog-friendly 
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Fun company and team social events (locally and virtually with our global teams)
  • Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter

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