What are HR operating models and why do they matter?

HR operating models outline an HR team’s structure, roles, and processes to measure performance and team satisfaction, streamline decision-making, and support an organization’s ability to scale.

What is an example of an HR operating model?

One example of an HR operating model is the functional model. This framework organizes HR team members or units around “functions” or specialties such as recruitment or learning and development. Other models include HR business partners, the front-back delivery model, and the hub-and-spoke model.

What is an operating model in HR?

An operating model is a framework used in human resources to organize processes and responsibilities. HR operating models help HR determine how they will deliver services and support their people.

What is an agile HR operating model?

Agile HR operating models will offer increased adaptability, focus on the team member experience, and augment HR’s capabilities with new technologies and data analysis. They prioritize iterative processes, cross-functional teamwork, and continuous improvement to adapt to evolving business needs and workforce expectations.

Resource Center

Change management plan templates

Use these change management plan templates to learn how to reduce disruption, enhance collaboration, and…

Popular HR operating models

Change management plan templates

Making your case: Why your SMB needs to automate HR

Should SMBs use the same HR strategies as enterprises? It’s complicated.

The importance of employee motivation when the going gets tough

Performance review template in Excel

Org chart template in Excel

Change management models to know

Creating exceptional remote onboarding experiences with Bob

The SMB guide to automating HR with Bob

HR's 2025 compass: 7 trends to chart your people strategy

UK Payroll Report

Self-evaluation examples to inspire your team

Why every SMB needs an HCM

What is a human resources management system (HRMS)?

Time and attendance template in Excel