Hi Bob Limited (including its affiliates) (“Hi Bob”, “we”, “our” or the “Company”) respect the privacy of its users (the “User(s)” or “you”) and is committed to protect the personal information that its Users share with it. We believe that you have a right to know our practices regarding the information we may collect and use when you use our Site and our Service.
Hi Bob is committed to maintaining the confidentiality, integrity and security of any personal information about its Users. This Policy also explains how we protect personal information provided through the Site and how we use that information in connection with the Services offered.
YOUR CONSENT (PLEASE READ CAREFULLY!)
Which information may we collect on our Users?
We may collect two types of data and information from our Users:
The first type of information is non-identifiable and anonymous information (“Non-personal Information”). We are not aware of the identity of the User from which we have collected Non- Personal Information. Non-Personal Information is any unconcealed information which is available to us while Users are using the Site and/or Service. Non-personal Information which is being gathered consists of technical information and behavioral information, including, but not limited to, the User’s operating system, type of browser, screen resolution, Flash version, the User’s ‘click-stream’ on the Site, the period of time the User visited the Site, etc.
The second type of information is individually identifiable information (“Personal Information“).
This information may identify an individual or may be of a private and/or sensitive nature. Personal Information which is being gathered consists of any personal details provided consciously and voluntarily by an Organization User or the Company Administrator namely nickname, birthdate, gender, nationality,, job title, phone number(s), date you joined your Organization, department you work in, employee ID/ national security number, address, country, city, postcode, family status, spouse’s name, spouse’s gender and birth date, bank account details (bank name, account number, account type SWIFT code, IBAN code, sort code, branch address), details regarding your salary and work (pay period, payment frequency, base salary, gross salary, overtime, commissions, salary sacrifice, statutory payments such as sick, maternity/paternity leave, salary payment currency, credential regarding the right to work in your jurisdiction, tax code, equity, emergency contact details (name, relation, phone number(s), email address(es), city, country, post code), termination date, termination reason, probation end date, status in the system and in you Organization, IP address and other unique identifiers, User’s information relating to investment preferences and strategy, such as time horizon, risk tolerance, net worth and desired filtering priorities for viewing investment choices from different financial service providers, information the Organization chooses to collect and other information you choose to provide to your Organization.
Additionally, we may also collect and store, if you choses to use the applicable features of the Hi Bob Services, financial data from your individual retirement account(s), and other workplace retirement plan accounts, brokerage accounts and mutual fund accounts, including account numbers, account access information, identity of financial service providers, investment holdings, fee billings and deductions, purchases, sales and other transactions.
In the course of providing the Service Hi Bob may learn demographic information about you such as employment history, savings and investment history, educational attainment, gender and interests. All of the above shall be deemed Personal Information for the purposes of this Privacy Police and Terms.
Your Data is used in order to provide the Services provided by Hi Bob to you and to your Organization and Company Administrator.
Please note that certain identifiers (such as first name, IP adress, email address) shall not be considered as Personal Information when not linked to any other Personal Information.
How Do We Collect Information on Our Users?
There are two main methods we use:
We collect Non-Personal Information through your use of the Site and/or Service. In other words, when you are using the Site and/or Service we are aware of it and may gather, collect and record the information relating to such usage, either independently or through the help of third-party services as detailed below.
We collect Personal Information which you provide us voluntarily. We collect Personal Information required to operate the Service when you or the Company Administrator registers and opens an account by completing the registration form. In addition, we collect your Personal Information and personal financial information (i.e, the Data), which may be considered as personally identifiable, whether you provide us such information by entering it manually or via your Organizations. We also collect Personal Information entered voluntarily by your Organization/Company Administrator.
What are the Purposes of the Collection of Information?
Non-personal Information is collected in order to:
Create aggregated statistical data for research purposes and customisation and improvement of the Site and/or Service. Personal Information is collected in order to:
- Operate the Service.
- Be able to contact Users for the purpose of providing them with technical assistance, reminders and other related information to the Service and collect feedback regarding the Service.
- For market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity.
- To provide to third-party contractors that provide services to Hi Bob.
- For risk control, for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements.
Sharing Information with Third Parties
For avoidance of doubt, Hi Bob may transfer and disclose Non-personal Information to third parties at its own discretion. Hi Bob requires commercial entities with which we share your Personal Information (as described above) to agree to keep your information confidential.
Who can see your Information on the system: some Data and Personal Information about you may be viewed and changed by others (such as your Organization and Company Administrator or your colleagues).
Hi Bob takes great care in granting its users the ability to control their information and Data. For this reason, we added to the Bob system a special “Lock” feature, as part of the system’s design, allowing each User the ability to see in each section of the system, who can view and edit the information in this section. For more Information about who can view your data, you can hover with your mouse over the “Lock” logo at the left corner of the relevant section of the Site and find out who can view and change your data.
Modification or Deletion of Personal Information
If for any reason you wish to modify your Personal Information you may do so on the Site by clicking the “Settings” option. Please note that certain data cannot be edited without the Organization’s consent such as data related to your engagement with the Organization (job title, start date, salary related details, work status and termination etc.).
In order to delete your Personal Information completely please contact your Organization. HiBob is not the data owner rather the Organization’s data processor, as such HiBob may not be able to delete your information without your Organization’s authorization.
However, please note that although your Employee Account and Personal Information related thereto may be removed from our databases, Hi Bob will retain the anonymous information contained in the Data you provided, and such information will continue to be used by us for the purpose of operating the Service, i.e. use such information for fees comparison requested by other Users.
Cookies & Local Storage
When you access or use the Service, Company may use industry-wide technologies such as “cookies” or similar technologies, which stores certain information on your computer (“Local Storage”) and which will allow us to enable automatic activation of certain features, and make your Service experience much more convenient and effortless. The cookies used by the Service are created per session and registration does not include any information about you, other than your session key (usually removed as your session ends) and the ability to login again quickly. It is easy to prohibit the Local Storage. Most browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or erase cookies your online experience with the Service may be limited.
Hi Bob uses secured Cookies. That means a cookie with a secured flag which can only be transmitted over an encrypted connection. This makes the cookie less likely to be exposed to cookie theft via eavesdropping.
Security and Storage of Information
We take a great care in implementing, enforcing and maintaining the security of the Service, Site and our Users’ Personal Information. Hi Bob implements, enforces and maintains security policies to prevent the unauthorized or accidental access to or destruction, loss, modification, use or disclosure of personal data and monitor compliance of such policies on an ongoing basis. The Personal Information is hosted on the Amazon Cloud in Ireland which provides advanced security features and is compliant with ISO 27001 standard. All Personal Information is stored with logical separation from information of other customers. (you can find additional details about our security standards here). However, we do not guarantee that unauthorized access will never occur.
Hi Bob does not transfer any personal data outside of ant jurisdiction in a manner incompatible with the requirements of applicable law. All Personal Information is stored with Amazon in Ireland. Upon termination of the service for any reason, company provides you with a copy of the Content and data in a reasonably acceptable format.
bob shall notify Customer immediately in the event that any personal data processed by bob on behalf of Customer is lost, stolen, or where there has been any unauthorized access to it subject to applicable law and instructions from any agency or authority. Furthermore, bob undertakes to co-operate with Customer in investigating and remedying any such security breach. In any security breach involves Personal Information, Hi Bob shall immediately take remedial measures, including without limitation, reasonable measures to restore the security of the Personal Information and limit unauthorized or illegal dissemination of the PII or any part thereof. Hi Bob maintains documentation regarding compliance with the requirements of the law, including without limitation documentation of any known breaches and holds reasonable insurance policies in connection with data security.
Third Party Software/Service
While using the Site and/or Service we may use third party software and/or services, in order to collect and/or process the information detailed herein and/or improve our service. Such software includes without limitation;
(please note that email address and first name may be shared with this provider)
You hereby agree that we may use your contact details for the purpose of informing you regarding our products and services which may interest you, and to send to you other marketing materials, transmitted to the e-mail address you have provided. We may use your information to tailor advertisements to suit your interests and needs. You may withdraw your consent via sending a written notice to us by e-mail to the following address firstname.lastname@example.org.
Hi Bob does not own all the data contained in its servers but rather acts with respect to the information provided by or for a respective Organization and/or its users, as a data processor for the Organization. As such, any deletion of data may occur only after a request of deletion by the appropriate personnel in the Organization. An employee may not be able to delete data regarding him/her self automatically, only after the Organization chooses to delete such data. Each User (whether an Organization or other end use, hereby agree and confirm the Hi Bob shall not have any liability or responsibility in connection with actions taken in accordance with an Organization’s instructions.
An Organization may request information regarding the storage and retention of data (“Audit“) by contacting us at: email@example.com. Hi Bob shall make reasonable efforts to respond to the Audit in reasonable time and subject to applicable law and to the protection of Hi Bob’s trade secrets.
Each User must keep the appropriate backup of its data. Hi Bob shall not be responsible for any deletion of data or for any breach to database or for any erroneous data.
After a (i) request from an Organization to delete any data or (ii) a deletion of data from the Bob’s interface or (iii) termination of an Employee Account or an Organization from the Bob system, an automated process will begin that permanently deletes the data in accordance with the timelines set forth in the tables below. Once begun, this process cannot be reversed and data will be permanently deleted. Some data will not be deleted and shall be kept in an anonymized manner.
|Type||Timeline for Deletion (after deletion process begins) for Cancellation, Termination or Migration|
|User names||40 days|
|Archived Documents||90 days|
|Log data in Analytics Platform||90 days|
An Organization User can always view, access, change and delete its information by logging into his/her account clicking the top-right logo and selecting “Go to my account”. The Organization User can then edit his personal details. Some information may not be accessed, changed or deleted without your Organisation’s approval.
You hereby agree and consent that your Organization may retain Personal Information and other Data about you which the Organization owns and you may have no access to. You hereby agree not to assert any claim against Hi Bob in such regard and waive any rights regarding such Data and Personal Information including the right to view and control such Data and Information.
Each User hereby agrees to defend, indemnify and hold harmless Hi Bob from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to legal fees) arising from any claim in connection with the obligation to provide data and information to any user contrary to the Organizations policies and procedures or in connection with any deletion or retention of data in accordance with the organization’s instructions.
The Site may, from time to time, make chat rooms, message boards, news groups and/or other public forums available to its Organisation Users. Any information that is disclosed in these areas becomes public information and you should exercise caution when using these and never disclose your personal information.
The Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
Users have a legal right under the Data Protection Act 1998 to a copy of all the personal information about you held by us. You can download a copy of this information through the Service. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.
Have any Questions?
Last Revised: 24/11/2016