Suptask
HR Service Management to manage and track employee requests easily in Slack
- Built by
- Suptask
- Website
- https://www.suptask.com?utm_source=hibob&utm_campaign=hibob_generic
- Resources
- Guide link
- Region
- Global
Value statement
Suptask is an HR service management platform that runs inside Slack – employees send requests where they already work, and HR, IT and other internal teams handle them as tickets in Suptask. Connecting Suptask with HiBob puts the employee’s details on the ticket when it arrives, lets agents look up and update Bob data without leaving the ticket, and has Suptask AI answer routine questions like vacation days left on its own. Fewer trips to Bob, faster resolutions, and a team that only handles the requests that need a person.
Functionality and how the integration works
Employees send requests in Slack or by email. Each one becomes a ticket in Suptask, visible only to the team responsible – HR, IT or any other team you set up.
When Bob is connected, Suptask matches the requester to their Bob profile by email and adds their department, manager and job title to the ticket.
From the ticket, agents can ask Suptask about Bob data – contract dates, time-off balances, reporting lines – and have it prepare changes such as editing employee details or registering time off. Each change is shown to the agent for approval before it is saved in Bob, and the approval is recorded on the ticket.
You can also allow Suptask AI to answer employees automatically for questions that only need their own record. You choose which questions it may answer on its own.
Suptask connects through a service user in Bob. The permission group you assign to that user decides exactly what Suptask can read and change – nothing more. Setup takes a few minutes and needs no technical help.
Short company description and USP
Suptask is the HR and IT help desk built into Slack, trusted by more than 1,700 teams. Employees ask for help in Slack, where they already work, and every request becomes a tracked ticket that HR, IT and other teams can route, answer and report on, with no portal to learn and nothing lost in direct messages. What sets Suptask apart is that it does more than track requests: it answers routine questions on its own and prepares changes in connected systems like your HRIS, with a person approving before anything is saved. Suptask is headquartered in Stockholm, SOC 2 Type II certified and GDPR compliant.
Key features
<ul><li><p><strong>Ask for help in Slack –</strong> employees raise requests from any message, the Suptask app or email, in their own language.</p></li><li><p><strong>Private by default –</strong> sensitive requests stay confidential between the employee and HR.</p></li><li><p><strong>Automatic answers –</strong> common questions are answered from your policies, knowledge base and employee data, and everything else goes to a person.</p></li><li><p><strong>Onboarding and offboarding –</strong> guided workflows coordinate tasks across HR, IT and other teams, from offer letter to last day.</p></li><li><p><strong>An inbox for every team –</strong> HR, IT, Finance and others each get their own inbox, with automatic routing and approvals.</p></li><li><p><strong>Reporting and SLAs –</strong> track response times, workload and employee satisfaction in built-in dashboards.</p></li></ul><p></p>