Zendesk Action Platform connector

Enables admins to build action flows and automate HR workflows between HiBob and Zendesk.

Built by: Zendesk
Website: https://www.zendesk.com/
Resources: Guide link
Region: Global

Value statement

Zendesk Action Platform Connector helps your Employee Services team work faster and smarter by bringing key data and actions into one place. It reduces manual effort, speeds up response times, and gives agents the context they need to resolve employee issues quickly. By connecting Bob and Zendesk, teams can automate HRMS workflows and deliver a smoother employee experience.

Functionality and how the integration works

The Zendesk Action Platform Connector enables Employee Services teams to securely access and manage employee data from HiBob directly within Zendesk workflows. Using this connector, teams can search, retrieve, create, and update employee records, as well as access employment and time-off information to support employee requests more efficiently.

The integration works by allowing Zendesk admins to configure actions in workflow automation steps. When a trigger occurs in Zendesk, the connector can call HiBob APIs to retrieve employee data, validate records, create or update employee information, and fetch time-off details. This helps agents resolve employee inquiries without switching between systems and reduces manual administrative work.

Short company description and USP

Zendesk Employee Service (ES) is an AI-powered internal help desk tailored for HR, IT, and workplace services. It streamlines internal support by centralizing workflows, automating routine requests, and providing a unified employee self-service portal, helping teams operate as efficiently as they do with external customers

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Key features

<ul><li>Improve employee experience and satisfaction</li><li>Deliver 24/7 support in the tools employees already use, like Slack and Teams, with self-service and AI that finds trusted answers, automates tasks, and speeds resolution.</li><li>Deliver consistent, compliant service</li><li>Simplify onboarding, offboarding, approvals, and life-event management with automated workflows that save time and support compliance.</li><li>Keep HR productive</li><li>Give HR teams an easier way to support employees with a solution that integrates with the systems they use every day, cuts down on repetitive work, and gives them more time to focus on what matters most: your people.</li></ul>