Customer Success

Implementation
Manager

London Full time Posted on

Join the CS team! We build strong, meaningful relationships with our valued customers as we onboard and support their company culture needs We work closely with the marketing, product, and sales teams to create customer-focused tools that emphasize bob’s unique features, while constantly improving our employee experience platform based on customer feedback.

About the Position

You’ll be passionate about delivering a great customer experience to our users and be well-versed in handling anything clients throw your way. You’re a quick learner and serious about making an impact at an organization that is set on becoming the #1 player in the HCM space. The ideal candidate should be an experienced Project Manager looking to take the next step up in their career.

Responsibilities

  • Being the main point of contact for our clients from point of sale to deployment
  • Identify and analyze project risks and dependencies on an ongoing basis
  • Owning reporting for the Business Unit
  • Analyze operational data and use it to constantly scale and find efficiencies in internal workstreams
  • Work cross-functionally with our Sales, Dev, Product, and Account teams
  • Gathering system requirements from customers pre-sale and assessing how best to configure the platform and provide guidance on best practices

Requirements

  • Strong understanding of and experience in implementing SaaS solutions
  • Ability to thrive under pressure
  • Strong negotiation skills needed to liaise with internal and external stakeholders
  • Excellent MS Excel and data manipulation skills
  • Strong problem-solving skills and an ability to think outside of the box
  • Ability to interact with product development teams around the delivery roadmap
  • Experience using Intercom, Salesforce, and other web-based technologies – an advantage
  • Strong interest in the tech sector and knowledge of the HR industry – an advantage