Customer Success

Customer
Support Specialist

London Full time Posted on

Join the CS team! We build strong, meaningful relationships with our valued customers as we onboard and support their company culture needs We work closely with the marketing, product, and sales teams to create customer-focused tools that emphasize bob’s unique features, while constantly improving our employee experience platform based on customer feedback.

About the Position

Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Customer Support Specialist to be the first line of support for customers using bob. Our goal is to delight our customers and provide an amazing experience to everyone during their interactions with Hibob. We are proud to say that we already have a world-class support function and we’re looking for a candidate who can provide meaningful contributions and ensure continued success. This would be an ideal position for a recent graduate looking to get into the startup field.

Responsibilities

  • Act as the first point of contact for new and existing customers
  • Provide product education
  • Complete troubleshooting and escalate where necessary
  • Handle customer complaints raised via our live-chat tool
  • Proactively identify patterns and continually look for ways to improve the way the team works

Requirements

  • Must have clear, effective written and verbal communication skills
  • Comfortable working in a fast-paced startup environment
  • Able to learn quickly and adapt to changes
  • Previous experience with MS Excel
  • Loves speaking to customers
  • A positive attitude is a must
  • Experience in a SaaS customer support team – an advantage
  • Experience using tools such as Intercom, Slack, and Salesforce