Customer Success

Customer Implementation Manager

London Full time Posted on

Join the fastest growing HR start up in London. You’ll be working in a fast-paced, high-growth SaaS environment with some of the biggest brands. We have a great team of people who are all passionate about our product and making a better working world. We’re located between Farringdon and Barbican & the area has more cafes, restaurants and pizza than you can shake a stick at. We offer a competitive salary and stock options. You’ll be able to learn more about how startups operate and work closely with our Sales and Marketing teams.

About the Position

You’ll be passionate about delivering a great customer experience to our users and be well versed in handling anything clients throw your way. A quick learner and serious about making an impact at an organisation set on becoming the number one player in the HCM space. The ideal candidate would be an experienced Project Manager looking to take the next step up in their career.

Responsibilities

  • Being the main point of contact for our clients from point of sale through to deployment
  • Identify and analyse project risks & dependencies on an ongoing basis
  • Analyse operational data and use it to constantly scale and find efficiencies in internal workstreams
  • Work cross-functionally with our Sales, Dev, Product, & Account teams
  • Gathering system requirements from customers pre-sale and assessing how best to configure the platform and provide guidance on best practices

Requirements

  • Strong understanding of SaaS and the technology industry
  • Ability to thrive under pressure
  • Experience implementing SaaS solutions
  • Strong negotiation skills needed to liaise with internal/external stakeholders
  • Excellent excel & data manipulation skills
  • Strong problem-solving skills and an ability to think outside of the box
  • Ability to interact with product development teams around delivery/roadmap
  • Experience using Intercom, Salesforce, & web-based technologies – an advantage
  • Strong interest in the technology sector – an advantage
  • Knowledge of HR – an advantage